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New help centre for Stitchmastery

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For the past while we’ve been working on setting up a one-stop help centre on Zendesk, which now contains everything from our User Manual alongside relevant links to blog posts and videos, all with searchable tags. Anybody can post a comment to ask a question against a specific topic and it’s integrated with a support ticket system where we can help you by email if needed. To avoid spam, you will need to be registered to post comments, but you can read info and comments without registering. We hope it’s helpful for everyone, and we’d love to hear any feedback!


Screengrab of Zendesk website

We’ve also decided to add on a Community forum for broader discussions about designing, tech editing and so on, or for those questions when you don’t really know what you need to ask or the name of the tool you are looking for. We won’t be closing down our Ravelry forum but until the accessibility problems there are solved, we are not comfortable having that as our only place where you can support each other. Our Zendesk Community is linked with the support ticket system and our help centre (aka knowledge base) so this will make it easier for us to support you and hopefully help solve your problems quickly. Of course, we will continue to provide support by email as well.

Screenshot of Zendesk community website

We hope that the forum won’t be a place you only visit when you have a problem – we’d like it to be a hub for keeping in touch with other designers and tech editors, sharing support and celebrating successes as well as seeking help. If you have any suggestions or feedback on this, we’d be delighted to hear it.

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